Terms and conditions

Terms, conditions, pricing, subscriptions, packages, features, service, and support options are subject to change at any time without notice. Prices shown are for informational purposes and may be expressed in CAD where applicable; please review your invoice for exact billing currency and amounts.

SPECIAL OFFERS AND PROMOTIONS

*First Year Promo: Promotional discounts may apply to QuickBooks Desktop Enterprise subscriptions for qualifying new customers. Discount levels, eligibility, and availability vary — promotional pricing applies to the first year only and renews at the then-current subscription rate. Offers are for new customers and may not be combined with other offers.

Subscriptions purchased for QuickBooks Desktop Enterprise with or without hosting are billed according to the plan selected. If you select a monthly payment plan, the annual subscription is paid in twelve equal monthly instalments. Cancellation and refund policies depend on the plan and date of cancellation — see the refunds and cancellations section below and consult your invoice for the billing currency (CAD or otherwise).

YOUR ENTERPRISE SUBSCRIPTION

Your subscription: QuickBooks Desktop Enterprise subscriptions are licensed and billed according to the plan you select. After the initial subscription term, credit card accounts on file will be charged the current subscription rate for renewals unless cancelled before renewal. To cancel or change a subscription, contact Minding My Books or the QuickBooks reseller channel used to make your purchase. If you cancel during a paid term, you will typically retain access until the end of the paid period; cancellation terms vary by plan.

Monthly Payment Plan option: Monthly payment plans spread an annual subscription across 12 monthly payments. Choosing a monthly payment plan for an annual subscription commits you to a 12-month term. Cancelling within the applicable satisfaction period may entitle you to a refund as described on your invoice and in the QuickBooks subscription terms. Cancelling after the satisfaction period but before the end of the 12-month term may incur a termination fee equal to the remaining unpaid portion of the annual subscription.

The Diamond Package / Special bundles: Certain add-on bundles (for example, payroll, advanced time tracking, or premium support packages) may be sold as separate subscriptions and billed monthly in CAD. Availability of specific bundles and payroll features may vary by country — some features available in the U.S. are not available in Canada and vice versa. Consult product pages or contact us for Canada-specific feature availability.

Automatic product updates: Active QuickBooks subscription members receive updates and new versions made available within their subscription term. Availability of updates and online services may vary by product and by country.

Online backup and data protection: Online backup and restore features require internet access and may be offered as part of your subscription or as an add-on in CAD. Data protection and backup storage allocations vary by provider. If using a hosted solution, consult the hosting provider for details on retention and encryption standards. These services are not intended as a substitute for local backup and do not guarantee regulatory compliance for specific industry obligations — customers remain responsible for compliance with Canadian laws and industry regulations (for example, healthcare or financial privacy rules).

Data Recovery Service: Data recovery service terms vary by vendor. Coverage begins at enrollment and will continue for the term specified in your subscription or service agreement. Recovery timelines depend on the scope of the issue and the size of the data file.

Customer support: Support hours and channels may differ between Canada and the U.S. Minding My Books provides support and consulting services to Canadian customers remotely; contact details for support are listed on the Contact page. Intuit support hours quoted by product pages may reflect U.S. support hours — Canadian support availability, phone numbers, and pricing may differ.

Training: Online training options may be included depending on the subscription or purchased separately. Training delivered by Minding My Books is tailored for business practices, including GST/HST and provincial sales tax considerations where applicable.

QUICKBOOKS DESKTOP ENTERPRISE WITH HOSTING

Any time, anywhere, on any device: QuickBooks Desktop Enterprise with Hosting is a subscription service and is typically billed monthly. Hosting terms, fees, and availability differ by hosting provider and country. If you require hosting for 11 or more users, contact us for Canada-specific pricing and hosting options.

Hosting providers: Some hosting providers operate in North America and support Canadian customers; specific backup, retention, and disaster recovery guarantees are provider-dependent. Review the hosting provider’s Canadian or North American documentation for details on encryption, storage, and availability.

Internet connectivity required: Desktop Enterprise with Hosting requires a stable internet connection. System and client compatibility vary; verify client device requirements with your hosting provider.

ADVANCED FEATURES

Advanced Reporting: Included in eligible QuickBooks subscriptions; some features require internet access and may have Canada-specific limitations.

Advanced Pricing / Advanced Inventory: Feature availability depends on edition; confirm Canadian availability if these features are required for your business.

Mobile barcode scanning, cycle counting, bin tracking: Typically part of Advanced Inventory modules; check compatibility and hardware requirements before purchase. Barcode scanners and POS hardware often require Canadian-compatible settings and warranties.

ENTERPRISE FEATURES AND BENEFITS

Apps integration: QuickBooks integrates with hundreds of third-party apps. Availability and payment processing integration for Canadian banks, payroll providers, and e-commerce platforms may vary — verify Canadian compatibility before integrating.

Consolidating reports from multiple company files: Company files must be on compatible versions of QuickBooks Desktop Enterprise. Integration with Microsoft Office products requires supported Office versions.

Data File Optimization: Reduces file size by removing historical audit trail elements; follow Canadian record-keeping rules when using optimization tools.

Industry editions: Industry editions (Contractor, Retail, Manufacturing, Nonprofit, etc.) include additional reports; feature differences may exist for Canadian editions. Verify industry-specific reporting for Canadian tax and regulatory needs.

List capacity: QuickBooks Desktop Enterprise supports very large lists (names, items), though performance may vary as lists grow.

Multi-currency capability: Available in QuickBooks Desktop Enterprise; Canadian customers using multi-currency should confirm compatibility and exchange-rate workflows with their accountant.

User licenses: For QuickBooks Desktop Enterprise, licenses are sold in user increments up to permitted limits. Ensure all simultaneous users follow Canadian licensing terms in your invoice.

PRIORITY CIRCLE (NOTE FOR CANADIAN CUSTOMERS)

Priority Circle: Historically, some Priority Circle benefits may be limited to U.S. customers. Canadian customers should contact Minding My Books for information about equivalent Canadian programs, priority support options, and remote training credits where available.

QUICKBOOKS ONLINE ADVANCED

QuickBooks Online Advanced requires a persistent internet connection and a supported browser or mobile device. Subscriptions will be charged in the currency specified at purchase (often CAD for Canadian customers). Data access is subject to network availability and the terms of service for QuickBooks Online Canada.

Mobile access: QuickBooks Online mobile companions work with iPhone, iPad, and Android devices. Device and carrier charges may apply. Not all features available on desktop are supported in the mobile apps.

Smart reporting and apps: Some third-party reporting tools used with QuickBooks Online may have regional differences (for example, in tax mapping or import limits). Confirm with the third-party provider that Canada is supported.

QUICKBOOKS PAYMENTS

Accept Canadian credit card payments in QuickBooks: QuickBooks Payments is available in Canada with Canada-specific rates, eligibility, and banking requirements. Enrollment is subject to credit and application approval. Fees and processing rules differ from U.S. pricing; see the QuickBooks Payments Canada product page for details.

The e-Invoicing feature and other payment-enabled features may be included with QuickBooks Payments, where supported in Canada.

QUICKBOOKS DESKTOP PAYROLL

QuickBooks Desktop Payroll: Payroll products and services differ between the U.S. and Canada. Canadian payroll services support CRA remittance, T4s, CPP, EI, and provincial payroll requirements where applicable. Requirements include an active subscription, internet access, and your CRA business number (BN). Fees and feature availability may vary by region.

E-file and e-pay taxes: For Canadian payroll, e-file/e-pay availability and processes follow CRA and provincial agency rules — confirm availability for your province and payroll provider.

Direct deposit: Direct deposit for Canadian employees may be available; fees (if any) and setup steps depend on the payroll provider and your bank.

TSHEETS / TIME TRACKING

Time tracking and mobile apps: Time tracking solutions that integrate with QuickBooks may include GPS and mobile features. Ensure compliance with Canadian labour and privacy laws when enabling GPS/time-tracking features for employees.

DATA MIGRATION

The following applies to importing data from Excel, Quicken, older QuickBooks versions, and other systems. Data migration tools can import from supported formats and product versions; success may depend on the age and format of source files. Always keep backups and, when in doubt, engage a data migration specialist.

Sage 50 (formerly Peachtree) data conversion: Tools exist for converting Sage 50 (Canadian editions) — verify compatibility with the Canadian Sage editions and versions used.

TESTIMONIALS AND CLAIMS

All testimonials represent individual customer experiences. Results may vary.

Claims:

Trusted by many accounting professionals and businesses: Statements of customer counts and satisfaction are based on published or historical metrics from the product publishers or third-party research. Availability and market statistics may change over time.

Cost-efficiency: QuickBooks Desktop Enterprise is often more cost-effective than larger ERP solutions for small and mid-market businesses; however, feature comparisons and total cost depend on each company's requirements, including Canadian tax, payroll, and compliance needs.

RETURN POLICY

  • Software purchases and subscriptions are subject to the vendor's return and refund policies. For QuickBooks Desktop software and eligible purchases, a return or satisfaction period may be available; refer to your invoice and the QuickBooks Canada licensing terms.
  • QuickBooks Online and cloud subscriptions typically have their own cancellation policies; cancelling early may stop future charges, but may not guarantee refunds for past billing periods. Check the subscription terms for the currency (CAD) and refund policy.
  • Physical items (computers, monitors, supplies) may be returned in new/unopened condition within the seller's stated return window — see the invoice for Canadian return instructions.
  • Professional services, consulting, project work, and bookkeeping services are generally non-refundable unless otherwise agreed in writing in a service contract.
  • Shipping, duties, or insurance costs may not be refundable for international shipments; Canadian customers should check any customs or import duties for returned goods.

Return Process

  • To request a return or RMA, please call our support number or email contact@mindingmybooks.ca. (If you were provided a reseller contact at purchase, please contact that reseller for returns and refunds.)
  • Credits can typically be issued to the original payment method. Processing time varies by payment provider and bank.
  • We’ll notify you via email once we have received and processed the returned item. Expect typical refund processing within 7–14 business days after we receive and process the return; timing depends on the payment provider.